'No breach of security' as Irish Water warns customers about email phishing scam

'Do not reply or click on the link provided. Do not provide personal or financial details': Irish Water

'Do not reply or click on the link provided. Do not provide personal or financial details': Irish Water

IRISH Water has said it is aware that some of its customers have been the target of an email phishing scam.

The body said it was aware that some customers have received emails purporting to be from Irish Water with the subject line ‘Your Irish Water Account – Action required’. 

“Irish Water will never ask customers to update personal banking information in this way and customers should always delete emails requesting this information,” it said. 

“Irish Water is advising anyone who receives these emails to delete them immediately. Do not reply or click on the link provided. Do not provide personal or financial details,” it added.

It said it has investigated this email and has requested that this fraudulent site be shut down.

Irish Water recently issued a notification to customers in Limerick that it had set up an online refunds page.

It said the dedicated refunds website had been launched as the government legislation necessary to enable the refunding of household water charges progresses through the Oireachtas.

Irish Water believes the phishing emails are related and that during the refund process in particular attempts may be made to deceive customers.

“We have put additional resources in place in attempt to mitigate against these phishing campaigns,” said a spokesperson.

“Irish Water wishes to reassure customers that there has been no breach of Irish Water security systems. Customer details on Irish Water's database are secure and have not been compromised.”

Advice

If you suspect that you've responded to a phishing email with personal information from this or any email, take the following steps to minimise any potential damage:

- Change the information you've revealed e.g. Change any passwords or PINs on the account or service that you think might have been compromised

- Contact your bank or the service provider directly

- Routinely review your bank and credit card statements for unexplained charges or enquiries that you didn't initiate

- Contact the authorities. The Garda Bureau of Fraud investigation is Ireland's national fraud and internet crime reporting centre

There is more advice on how to identify phishing emails and what to do next on Irish Water’s website.