Passenger 'stuck in lift' for over an hour misses Limerick train
Other complaints stemming from Limerick transport lines included a report of a passenger wielding a hatchet, as well as 112 reports of unhelpful, rude, or aggressive members of staff
AN IRISH RAIL customer who was intending to travel to Limerick sought a refund after, they claim, they became stuck in a lift for over an hour, missing their train.
Details of the complaint, along with hundreds more, were revealed in a response to a Freedom of Information request submitted to the National Transport Authority.
According to the documents, the customer who requested a refund for the missed train, was set to travel from Heuston Station in Dublin to Limerick’s Colbert Station when the alleged incident occurred. No further details are outlined in the documents. The complaint was lodged in April of this year.
Other complaints stemming from Limerick transport lines included a report of a passenger wielding a hatchet, as well as 112 reports of unhelpful, rude, or aggressive members of staff. When contacted, gardai stated they did not have any records matching the alleged hatchet incident.
In August, a complaint was submitted claiming that ticket staff in Limerick Colbert station were “aggressive and abusive”.
Another customer alleged that they had experienced “repeated discrimination” by Irish Rail staff.
Of the complaints submitted, multiple came from customers who had been pointed in the wrong direction by station staff. Numerous passengers also complained of items including sealed alcohol being confiscated from them by workers.
According to the documents, released under FOI to Limerick Live, there have been 26 complaints of anti-social behaviour on Limerick train lines this year so far. One of these complaints reported “intimidation, vaping, and aggressive posturing against a lady passenger”.
So far this year, over 500 complaints have been made to the National Transport Authority regarding issues with Limerick train lines and stations.