THE UL Hospitals Group has launched its third patient experience survey for its three acute hospitals in Limerick this week.
The National Patient Experience Survey (NPES), which was first launched in 2017, offers patients to share their experience as an inpatient and inform the health service of any necessary improvements.
Inpatients aged over 16 who spend 24 hours or more at University Hospital Limerick, Croom Orthopaedic Hospital or St John’s Hospital in May are eligible to participate in the survey, which contains 61 questions across a range care categories.
A total of 1,039 inpatients participated in the survey following their treatment at the three Limerick hospitals. A total of 934 people gave feedback in 2017.
Of all UHL patients participating, 682—or 82%—were emergency cases. The survey found that 50 patients were waiting for more than 48 hours before being admitted to a ward.
It is estimated that around 2,200 will be eligible to participate in this year’s survey in Limerick.
Rachel Flynn, of the Health Information and Quality Authority (Hiqa), is encouraging all eligible patients to participate in the survey.
“It is important that as many patients as possible tell us about their experiences of care so that we can identify what is working well in our hospitals, and where improvements are needed.
“While a number of positive changes were identified in the second National Patient Experience Survey in 2018, a lot more needs to be done. It is by listening and learning from the experiences of patients that we can bring about effective and sustainable changes across the healthcare sector,” Ms Flynn said.
Miriam McCarthy, Patient Advocacy and Liaison Services Manager at University Hospital Limerick, commented: “We are committed to building on the results from last year and to supporting patients to have as good experience as possible. This year, a patient information booklet was developed with patients and is one example of how we have listened to the feedback that patients want more information and want to be more involved in their care.”
John Cummins, Acting Chief Executive at St John’s Hospital, said: “St John’s Hospital is delighted to be involved in the National Patient Experience Survey again in 2019 and we look forward to further feedback from our patients to help us improve our services. We introduced a patient medication safety information leaflet, staff name badges and an updated in-patient information booklet in 2018 based on patients’ concerns as highlighted in the 2018 survey.”
Katie Sheehan, Operational Director of Nursing at Croom Orthopaedic Hospital, added: “We are grateful to all our patients who took the time to give us their survey. Since the last survey we have introduced a protected mealtimes policy and given patients greater privacy during meals. Many of our patients are elderly and nutrition is particularly important for those recovering from surgery.”
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