Bus Eireann issues apology over posters advising Limerick commuters to go online for timetables

Bus Eireann issues apology over posters advising Limerick commuters to go online for timetables

An example of the poster issued by Bus Eireann

LIMERICK commuters have been left frustrated after Bus Eireann displayed notices at bus stops informing them of how to download new revised bus timetables, rather than displaying the actual timetables.

A number of bus users have taken issue with the move by Bus Eireann, and have expressed their dissatisfaction with the operator. 

This comes after the Limerick Leader carried out an in-depth analysis of the public's immense dissatisfaction with the service across the city and county

Limerick city lecturer Breandan MacGabhann took to Twitter to have his say on the issue.

“You know, it might have been more useful to print copies of the actual timetables and put them on the bus stops,” said Breandan, who is a local election candidate for the Green Party in Limerick City West. 

Tom Dowling, who has been a vocal critic of Bus Eireann’s Limerick service, also called out the transport company on social media.

“So much for the ‘new improved’ Bus Eireann timetable. You arrive into UL where there are 11,000 students and this is how the national bus Company inform them of the new timetable Why? Also they have been planning this new roster for 3 months?” said Tom.

“Cork is in line for a ‘€545m investment package in the bus network that will deliver a 700% increase in bus lanes across the Metropolitan region,’ Limerick gets a few posters stuck to bus shelters to inform commuters of the new timetable, “ he added.

A spokesperson for Bus Eireann accepted that the publicity for the timetable change was not satisfactory.

“Bus Éireann accept that the publicity for the Limerick city timetable changes introduced on May 12  2019 was not satisfactory and we apologise for any inconvenience that this may have caused.

“A website notice was posted on Friday  May 3 alerting customers of minor changes to Limerick city timetables, which were being introduced to improve the punctuality and reliability of our services and is in response to customer feedback and an analysis of traffic conditions.

"In addition to the website notice and online timetables, the company also updated the journey planner and RTPI displays. Customer notices were also displayed in the Limerick bus station and on bus poles across the network. Currently we are working on a plan to roll-out bus stop specific timetable information for all Limerick city bus stops, which will be displayed over the coming weeks.  

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