Over 90% of inpatients said care was ‘very good’ and ‘good’ in the annual nationwide service
AN INPATIENT at St John’s Hospital stated in a survey that they were not sure there was “sufficient space to treat people safely if there was a crisis/medical emergency”.
This was one of many comments published in the findings of the annual National Patient Experience Survey (NPES) published last week.
Findings revealed more than 26,000 inpatients’ personal experiences during treatment at an acute hospital in May.
Ninety-one percent of patients surveyed felt their care was either “very good” or “good”, 7% above the national average in Irish hospitals.
Out of the 254 patients asked to participate in the survey, a total of 131 took part, a slight increase on last year’s figure.
Examinations, diagnosis and treatment is an area that was rated below the national average, the survey showed.
St John’s scored 7.9 out of 10, while the national average was 8.2.
One patient described their consultant as “excellent” and the theatre staff as “very kind”, while another patient said that staff were “very informative” regarding procedures and diet.
However, one patient took issue with the level of communication during their treatment. The patient said: “Nurses were not able to answer my medical questions in relation to my condition and I didn’t meet any of the medical team and after the nurse told me that I could go home that Friday evening.”
St John’s Hospital scored above the national average in ward care, discharge and transfer, and other aspects of care. St John’s Hospital’s acting CEO John Cummins thanked all hospital staff for their continuing endeavours to live the hospital’s mission statement which states that: “Faithful to our tradition, we provide the highest possible standard of care and treatment in a professional and compassionate manner to every person who avails of our services.”
He added that St John’s Hospital will continue to work with our patients and the Patient Partnership Forum, the hospital board and their colleagues in the UL Hospitals Group and to “address the shortcomings identified through the quality improvement plans that are already in place”.