Click-and-collect service resumes at Marks & Spencer stores but not for Irish customers

Marks and Spencer (M&S) has announced that it has resumed taking click-and-collect orders for UK customers after stopping the service nearly four months ago due to a cyber hack and data theft. 

M&S stopped taking orders through its website and app for home deliveries and in-store collections on April 25, three days after revealing that it was dealing with a “cyber incident”. 

Since the incident the retailer, which has several stores across Ireland, has been gradually resuming taking online orders for home delivery for UK customers from June 10, with click-and-collect services remaining suspended. 

Click-and-collect is a service that allows customers to order items from the online website and pick them up in store. 

This Monday, the UK version of the M&S website announced that click-and-collect has resumed for fashion, home and beauty. 

However, the Irish version of the website has yet to resume click-and-collect or home deliveries and there is no indication as to how long the suspension will continue for here. 

READ NEXT: RTÉ confirms broadcast date for highly-anticipated first series of The Traitors Ireland

“We have paused online orders. Products remain available to browse online, and stores are open,” reads a message on the homepage.  

When reached for comment the company did not immediately respond, but on the Irish website, they have stated that “We’re working hard to get these services back up and running” for their Irish customers. 

Investec analyst, Kate Calvert, says the reinstatement of click-and-collect (in the UK) “is the key ‘back to normal’ signal from a consumer perspective”. 

In May last, M&S forecast that this cyberattack would cost the company approximately ST£300m in lost operating profit for the 2025/26 financial year. 

M&S CEO, Stuart Muchin, told investors in early July that the group would “be over the worst of the fallout from the incident by August.” 

Calvert expressed that she did not expect the hack to have a significant impact on the company's long-term valuation or growth prospects. 

Chairman Archie Norman last July, told UK lawmakers that M&S believed that the ransomware cyber-attack was carried out by known hacker group ‘DragonForce’. 

UK police have arrested four people as a part of their investigation into this cyber-attack as well as in connection to similar attacks on the Co-Op and Harrods. 

While a response to a media query is awaited, M&S is assuring Irish customers that they are “working hard to resume our services for you as soon as possible”.

The company has also apologised for the inconvenience and it has thanked customers for the patience.