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05 Sept 2025

COLUMN: The silly questions hotel and guesthouse visitors ask that receptionists are sick of

There's a thing or two you should know about the realities of hospitality

COLUMN: The silly questions hotel and guesthouse visitors ask that receptionists are sick of

PICTURE: PEXELS

Picture this - You stumble into a charming hotel or guesthouse in the back of nowhere at the crack of 12pm, a suitcase in one hand and Google Maps in the other, only to be greeted with a sympathetic smile and a gentle reminder that your room won't be ready until the clock strikes three - and a not so gentle reminder that no amount of disgruntled sighing will make the time go faster. 

"Why the late check-in?" you ask, eyes wide with disbelief. Well, as a former housekeeper turned receptionist at a guesthouse situated in one of the Wild Atlantic Way's most popular scenic spots, there's a thing or two you should know about the realities of hospitality.

Firstly, let's address the breakfast policy. Believe me, I understand the struggle of bidding farewell to a cosy nest, especially if there were one too many pints consumed the night before at the residents' bar, and traipsing downstairs, mascara stuck to our white linen pillow cases, into the overly bright guest dining room because you just had to holiday by the sea.

"Can't you just stick on a rasher and a sausage for me?" Unfortunately, no, you will not be served a hot meal after the kitchen closes as the chef is no longer working, you may however fight for what's left of the continental option. 

Check-out and check-in times often perplex guests. "Can we just have 20 more minutes?" or "I'll just take any room that's ready" are common queries. Behind the scenes, our unsung heroes – the housekeeping staff armed with vacuum cleaners and bleach – toil tirelessly to ensure each room shines.

Also, they've encountered their fair share of surprises, from forgotten dentures by the sink and downstairs hairs in the showers to hidden kiwis in beds (yes, all have happened). In larger hotels, early check-in or late check-out might be feasible, but for smaller establishments, every minute counts as they juggle cleaning up to 20 rooms a day, as well as many communal areas like living rooms and hallways. 

As for taking any room available, each guest has been allocated a room based on their reservation. Online, they can view their room before booking, and if they don't then receive that room because another guest wanted to arrive an hour before advised and refused to wait, that means the receptionist on duty needs to take two ibuprofen before bed to relieve the headache from trying to rearrange 15 reservations. 

On arrival, many guests often question the amenities supplied by the host. "Why is the WiFi so poor?" or "There's no TV in my room?" are two common queries. The answers are quite simple. Firstly, you've chosen to holiday in a very remote place; we're fortunate to have electricity at all.

Secondly, as for the lack of a small screen, the Atlantic Ocean lies just outside your window, and live music and dance await you downstairs by the warm turf fire. Rest assured, Grey's Anatomy will still be waiting for you at home next week. Besides, we didn't advertise it.

As a final reminder to guests, it's essential to read your reservation details correctly, so you don't have to say: "I thought breakfast was included in my reservation?" Booking through third-party travel agents, their low prices often comes with hidden catches. Besides charging a commission, they frequently under deliver on expected amenities.

So, be sure to confirm whether breakfast or dinner is included in the price, ensure you have the en-suite bathroom you desire, and verify the correct number of beds to accommodate your party's needs. You'd be surprised what a travel agent can omit to make a deal seem enticing, only for you to encounter a hefty bill of extras upon departure.

With those FAQs put to bed (that wasn't even intentional), enjoy your stay!

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