Bank of Ireland has defended the proposed changes at its Caherdavin branch
A PROTEST will take place this Thursday following the decision of Bank of Ireland to withdraw ‘counter services’ at its Caherdavin branch.
The bank, which recently announced the closure of its branch at the Parkway Shopping Centre, has defended the changes, which are due to take effect next week.
“Bank of Ireland is re-configuring services at its Caherdavin branch to reflect changes in how consumers are conducting their banking business and to enable us maintain services to our customers in these branches on a sustainable basis into the future,” said the company in a statement.
Mags Brown, vice chairperson of the Caherdavin Residents Association, is urging people to attend the protest to show their opposition to the plans.
The protest, which has been organised in association with the ICA, takes place at 11.15am at the Caherdavin Branch of Bank of Ireland at the Jetland Shopping Centre.
“The elderly will have a problem using machines, they are not used to using them and they are taking away all of the tellers so there are going to be no tellers in there and our issues are to do with security and technology,” said Mags who has dismissed the banks assertions that the new system will meet the needs of customers.
“It just feels like it is discrimination against the elderly, we bailed out the banks and all we are asking for is one teller over there but they are saying we have to move on with the times,” she added.
Bank or Ireland says the ‘self-service and advice model’, which is being extended to Caherdavin will provide customers with a range of products and services including access to online and 365 phone services. They will also be able to lodge and withdraw cash from self-service machines.