BANK of Ireland has announced it is to merge its branches on O’Connell Street by February 2013.
The bank says some staff at 94 O’Connell Street will transfer to 125 O’Connell Street, once it ceases to operate as a customer service branch.
The state-owned bank says the merger will enable it “to serve our customers better with a more focused approach with better equipped and better resourced branches delivering superior customer service”.
Gerry Reeves, regional manager with Bank of Ireland says the merger is in response to changes in customer behaviour.
“Obviously there have been changes in customer patterns in recent years. Advances in telephone banking and in particular internet amd mobile banking has meant that a lot of people can do their routine transactions away from the branch in a very efficient manner so the footfall through branches is not as significat as it used to be and obvioulsy this merger reflects that change in customer patterns,” he said.
Bank of Ireland says there will be no compulsary redundancies as a result of the merger and that affected customers will be written to over the coming weeks.
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