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Ticket refund process to begin next week for Garth gigs

Standing in the fire: Garth Brooks

Standing in the fire: Garth Brooks

  • by Alan Owens
 

A LONG and arduous ticket refund process will now start as a result of the cancellation of all five Garth Brooks concerts in Croke Park.

Limerick fans have been left distraught by the decision by the Oklahoma superstar to pull the plug on the gigs, after Dublin City Council refused to issue a licence for all of the comeback special concerts, controversially backing just three of the Croker gigs.

A huge amount of local fans were among the 400,000 who bought tickets to see Garth Brooks, with the country superstar taking to local airwaves in late January after demand left local fans empty handed to assure them that Limerick “gets special attention”.

Ticketmaster said refunds will be available from next Tuesday - but might take 7-10 working days for those bought on credit cars, and up to 21 days for those bought in person at ticket centres, namely Gleeson’s Sports Scene in Limerick.

“From July 15 you may return your tickets to the ticket centre where you purchased them from and complete the refund form which will be available at the ticket centre from this date,” said a spokesperson.

Keith English, managing director of Ticketmaster, said: “We understand the disappointment of Garth Brooks fans. Having reviewed the huge task at hand, we believe the process we have outlined is the simplest and most efficient for fans. The scale of this operation is unprecedented and therefore we would ask customers to continue to be patient.”

Meanwhile the Moran and Bewleys Hotel group, owned by county Limerick man Tom Moran, said it was potentially out of pocket to the tune of €800,000, and perhaps up to €1.1m in total because of the cancellations.

The group is reassuring all guests that all rooms will be refunded.

Tracey Moran, spokesperson for the group, also revealed that they had purchased “10,000 hats to giveaway to guests” and said she “could not believe that they didn’t pull it back and didn’t get it resolved”.

Aiken Promotions, who have staged the concerts held in Thomond Park since 2008, were forced to cancel the gigs when Brooks decided it was “all five or nothing”.

A statement issued by Aiken said it was with “great regret that the five concert Garth Brooks Comeback Special Event at Croke Park had been cancelled.

“No concerts will take place,” said the statement.

Aiken said it had “exhausted all avenues regarding the staging of this event”.

“We are very disappointed for the 400,000 fans who purchased tickets for The Garth Brooks Comeback Special Event,” it added.

Fans lined the street outside Gleeson’s over several days in late January to buy tickets to the concerts, battling Arctic weather conditions in the process. However, they are now left out in the cold once again.

For more information, see www.ticketmaster.ie/gbrefunds for full details.

 

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