Ulster Bank backlog hits families in Limerick

Nick Rabbitts

Reporter:

Nick Rabbitts

ADDITIONAL security had to be deployed at the O’Connell Street branch of Ulster Bank this afternoon as customers vented their frustration over the continuing delays in processing payments.

ADDITIONAL security had to be deployed at the O’Connell Street branch of Ulster Bank this afternoon as customers vented their frustration over the continuing delays in processing payments.

Limerick families are facing a second week of financial chaos as the crisis in Ulster Bank which has seen thousands of payments delayed continues.

There is anger among the banks’s customers in Limerick after Ulster Bank said the backlog in action on customer accounts caused by a technical fault may not be solved until next week.

This means thousands of families across Limerick will be forced to wait on much-needed wages, with many receiving an advance on their pay only on production of a payslip.

In a bid to deal with queries, the bank’s main branch at O’Connell Street in Limerick will remain open until 7pm each night until Friday, as will the branch at the Crescent Shopping Centre.

However, the group’s branches in Castletroy, Croom, at the University of Limerick and in Newcastle West will not be open late.

People in Limerick are suffering more than most. More than 4,500 HSE staff are facing a second week of delays to their salaries because the health service uses Ulster Bank to process payments.

UL staff who were meant to be paid on Monday faced delays until Tuesday, while the students union was forced to hand cheques to staff instead of making a bank payment.

This Wednesday, customers swarmed into the O’Connell Street branch after unsuccessfully attempting to withdraw money from the ATM. Security guards were on hand to control the long queues during the lunchtime rush.

Lorraine Laffet, from Patrickswell, said she is confused with the situation. “I just went into the branch, and I am none the wiser. How can this be going on for such a long time. We live in the age of technology,” she said.

A Pallaskenry lady, who did not wish to be identified, said: “I am a lone parent, and I am also a carer for my son, so I am seriously short now. They should be giving us some kind of bonus, or some compensation. I have never received any letter or phone call about this. But if we owed them money, they would be quick to contact us.”

For more, see this weekend’s Limerick Leader, print edition or following the Limerick Leader on Twitter.