Foynes Flying Boat Museum wins support of visitors in CIE awards

Norma Prendiville

Reporter:

Norma Prendiville

THE Foynes Flying Boat Museum has clocked up yet another achievement, ensuring that it retains its reputation as one of the country’s key visitor attractions.

THE Foynes Flying Boat Museum has clocked up yet another achievement, ensuring that it retains its reputation as one of the country’s key visitor attractions.

Last week, the museum was presented with a silver merit award in the CIE Tours International 23rd Annual Award of Excellence, one of just 50 tourism businesses in the country to do so.

And, as museum director, Margaret O’Shaughnessy pointed out, the best part of this win, was that it was the museum’s visitors which determined it.

The awards are presented annually based on feed-back from CIE tour customers, with those achieving a satisfaction rating of 90% plus, being awarded a silver merit. In this year’s awards list, there were 62 winners altogether, 12 gold and 50 silver.

“There are all these different awards but this one is different because it is the customer who is rating you,” Ms O’Shaughnessy told the Limerick Leader, following the awards presentation by Minister for Transport, Tourism and Sport, Leo Varadker in Dublin.

“We are very pleased,” she continued. “We are the only Limerick recipient. We think it is a very important scheme as CIE is our biggest customer by far and to come out in the silver merit category is a true reflection of the satisfaction of our visitors.”

Among the other visitor attractions to achieve a silver merit award were Bunratty Castle, Muckross House, Glenveagh National Park, Clonmacnoise and Kilmainham Gaol. The Cliffs of Moher won the supreme Best Visit.

Winners this year were based on feedback from over 22,000 customers who gave their views on over 400 suppliers of accommodation, dining and tourist attractions, Brian Stack, managing director of CIE Tours International said at the awards ceremony.

“As the largest purchaser of tourism services across the country, we monitor all feedback to ensure our customers enjoy their visit and get value-for-money,” he said.

In 2012, CIE Tours booked 320,000 bed nights in towns and cities across Ireland last year representing a 10% increase in business and all indications for 2013 were strong, he added.