Limerick’s Anne-Marie honoured for customer service

Aine Fitzgerald

Reporter:

Aine Fitzgerald

A COUNTY Limerick woman who has worked in Colbert Station in the city for the past 15 years has been honoured with the Iarnród Éireann customer service person of the year award.

A COUNTY Limerick woman who has worked in Colbert Station in the city for the past 15 years has been honoured with the Iarnród Éireann customer service person of the year award.

Anne-Marie Lyons works in the passenger information centre in Limerick’s train station, dealing with passenger queries and coming up with revenue generating ideas.

“I love it. It’s something different every day,” said Anne-Marie.

The Clarina woman was honoured for her excellent customer service as well as for coming up with a revenue generating idea.

“We had a promotion for students. I noticed that we had a lot of students from Limerick who would be using the Dublin to Belfast line so I suggested to extend a reduction for those students. They did and it increased revenue,” she explained.

Anne-Marie was particularly pleased that students from Limerick benefitted from her idea.

“It was great that they took the ideas on board. It was nice for Limerick to be recognised also,” she continued.

Sean Lipper, Martin O’Brien and Denis O’Dwyer also from Colbert Station were nominated in the station staff category.

Anne-Marie along with the other nominees were nominated by their colleagues for their excellent customer service.

Anne-Marie’s nomination said: “Anne-Marie is proactive and makes suggestions to benefit customers; she is reliable and portrays a good image for the company”.

The Iarnród Éireann customer service awards are now in their second year and are designed to acknowledge employees across a range of roles who have excelled in customer service.

The categories for nominations were: station staff, on-board staff, internal customer relations, contractors and customer relations.

Anne-Marie was accompanied by work colleagues at the awards ceremony which took place at Inchicore Training Centre, Dublin.