LIMERICK is to get another jobs boost with confirmation that mobile telecommunications provider Three is to create 100 new jobs at its call centre in Plassey, while water purification company MECO is to create 44 new positions at a new European hub in Limerick.
Both jobs announcements were made in Limerick this Monday morning.
Finance Minister Michael Noonan said Three’s investment, in a move which will bring its headcount to more than 450 people in Limerick, was a “massive boost of confidence” in the city and region.
He said the addition of the 100 jobs, announced this Monday morning, was “a further boost for Limerick and is a further evidence that the economic recovery is spreading throughout the country”.
Following Three’s takeover of O2 earlier last year, the firm is transferring 100 customer service agent jobs from Mumbai to the Mid-West.
Speaking to the Limerick Leader, Ashley Cook, customer retention director with Three, said the new roles come as a result of feedback from the firm’s customer base.
“We have a fantastic centre in Limerick, and we wanted to build upon the foundation we already have. We believe from the surveys we have carried out with our customers, the thing that makes a difference to them is having people in Ireland that understand their situation and their circumstances.”
The jobs will all be call-centre agency roles, handling mainly inbound contacts to Three. It is anticipated that the centre will handle more than 2.6 million calls each year.
Mr Cook said the main quality Three is looking for is merely “having the right attitude and the right approach”.
“The sort of people we are employing will be very bright, they will have a passion and care about looking after customers,” he said.
“The people in Limerick already excel at what they do. There is a huge amount of education in the area which is a real benefit to us, and many of the other companies established here. We really want to make sure the customers benefit from the investment we are putting into Limerick.”
With the additional staff coming to Limerick, Mr Cook said that the company had also spent €300,000 on upgrading the offices in Plassey, including an expansion of the canteen and hot desks, while it is investing €300m in improving its network nationwide.
He also confirmed the jobs in Limerick are brand new, with staff back in Mumbai now handling customer queries made over the internet. As a result, it means there will be no job losses in the Indian city.
Welcoming the news, education minister Jan O’Sullivan said Three’s decision to “transition these calls to its Limerick operation is a strong testament, not only to Three’s existing employees in Limerick, but also the availability of a skilled workforce in the area.
“We know that a skilled workforce is not only the corner stone of our economic recovery, but also key to attracting business and the decision by Three to transfer its services here is evidence that Limerick is competing on the international stage and winning,” she added.
Meanwhile, jobs minister Richard Bruton announced that MECO, a leading manufacturer of engineered products for water purification, is to open its European headquarters in the National Technology Park, creating 44 jobs in the process.
MECO’s President George Gsell said the “fully staffed, strategically located office in Ireland will service our existing customers as well as support our planned expansion of new customers throughout Europe.”
Mr Bruton welcomed the announcement that MECO “a leading engineering and manufacturing company in the water area, is establishing a new operation in Limerick and creating 44 jobs is an important boost for the Mid West, and I wish George and his team every success with this project”.
For more on this story, see the Limerick Chronicle tomorrow and print editions of the Limerick Leader broadsheet, out Thursday.