Bank of Ireland to merge Limerick city branches

David Hurley

Reporter:

David Hurley

BANK of Ireland says it will be contacting customers affected by the merger of its two O’Connell Street branches in the coming weeks.

BANK of Ireland says it will be contacting customers affected by the merger of its two O’Connell Street branches in the coming weeks.

The state-owned bank says some staff at 94 O’Connell Street will transfer to 125 O’Connell Street, once it ceases to operate as a customer service branch in February of next year.

The bank says the merger of the two branches will enable it “to serve our customers better with a more focused approach with better equipped and better resourced branches delivering superior customer service”.

Bank of Ireland spokesperson, Audrey Brown, confirmed between 60 and 70 staff will continue to work at 94 O’Connell Street but that the premises will not be open to the public after the merger.

“This (merger) is part of the development and investment in our branch network. We have invested hugely in our branch at 125 O’Connell Street and it has been completely refurbished in recent years,” she said, adding that the current ATM at the 94 O’Connell Street branch is likely to remain in place.

Gerry Reeves, regional manager with Bank of Ireland says the merger is in response to changes in customer behaviour.

“Obviously there have been changes in customer patterns in recent years. Advances in telephone banking and in particular internet and mobile banking has meant that a lot of people can do their routine transactions away from the branch in a very efficient manner so the footfall through branches is not as significant as it used to be and obviously this merger reflects that change in customer patterns,” he said.

Mr Reeves added that Bank of Ireland has no plans to close any of it rural branches in towns and villages across Limerick.

Bank of Ireland says there will be no compulsory redundancies as a result of the merger but a company spokesperson confirmed that a wider voluntary redundancy scheme remains in place.

The bank will write to customers in coming weeks to outline the impact of the changes on them.